Privacy Policy

1. Introduction

PingRival ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website monitoring service.

2. Information We Collect

Account Information

• Name and email address when you register
• Password (stored securely using industry-standard encryption)
• Billing information (processed securely by Stripe)

Service Data

• URLs and websites you choose to monitor
• Monitoring preferences and alert settings
• Performance data and uptime statistics for monitored sites

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our monitoring service
• Send alerts and notifications about your monitored websites
• Process payments and manage subscriptions
• Communicate important updates about our service
• Improve our service and develop new features
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties that help us operate our service (e.g., Stripe for payments, email delivery services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Secure password hashing using bcrypt
• Regular security audits and updates
• Access controls and authentication requirements

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

8. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our service is used. You can control cookies through your browser settings.

9. Third-Party Services

Our service integrates with:

• Stripe: For payment processing (Stripe Privacy Policy)
• Google: For OAuth authentication and reCAPTCHA (Google Privacy Policy)

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our service.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Website: Contact Form